The Charge - Membership Terms & Conditions

Our core ethos for Niki Hutchison Limited (trading as Enjoy Marketing) is to show you a way of doing business which empowers you and those around you. We practise what we preach and part of that involves setting out clearly from the outset the way in which we will deliver our services to you. If you are planning to join The Charge, (“the Membership”) then you must read these terms and conditions in full prior to purchasing.

Membership Terms: Key Details

The terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these terms. The terms and conditions set out below apply to the services offered by Niki Hutchison Limited (trading as Enjoy Marketing). Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Niki Hutchison Limited (trading as Enjoy Marketing) (“we”, “our” or “us”) provide services to you, as purchaser of the membership. These terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.

Membership Outline

The Charge is a business accelerator membership platform for entrepreneurs who want to learn how to authentically grow and scale their online businesses. The membership is an ongoing programme where you can get regular support and guidance. 

The aim is to provide support and guidance on the strategies which online businesses need to help them to grow and become profitable. The information is not tailored to any specific industry or any one person or business but includes information which has been tested and used across a range of different industries. It is also focused and designed for those who have been in business for a number of years or who already have some level of business experience. Whilst it may be useful for those who are starting out in business or who have never explored social media strategy or online marketing, the membership is best suited to those who are not new to monetising their business online and/or new to business. Should you need specific or bespoke support then please contact us to enquire about our one to one and done for you marketing services.   

Membership Specifics

There are six elements to the business accelerator membership:

1. Two Monthly Live Group Coaching Calls

2. A Private Mighty Networks Community

3. A Monthly Content Clinic (co-working)

4. Quarterly Strategy Sessions

5. A Private WhatsApp Group

6. Two monthly 7-minute brainstorms (bookable) 

Live Group Coaching Calls

The live group coaching calls will be led by Niki Hutchison. From time to time they may also be joined by expert coaches and consultants who are specialists in different areas of online businesses. 

The group coaching calls will take place, either directly in Mighty Networks or via Zoom (or another similar video conferencing platform) for approximately 1 hour. Unless there are unforeseen circumstances, the video calls will take place on Mondays and Thursdays from 12.30-1.30pm. 

During each live session, you will get the chance to get input and feedback on your business from Niki Hutchison and other participants. You will get the chance to ask questions in a dedicated hot-seat scenario.  

The information and guidance shared by Niki Hutchison will be based on her educational and career experience. Niki has an MA Honours Degree in Business with Marketing, a PostGraduate Diploma in Advertising and spent her career working in advertising strategy, before becoming an entrepreneur and then founding her own marketing agency.

Content Clinic (Co-working session)

Each month you will get the chance to take part in a Content Clinic in the format of a co-working session. All of the co-working sessions will be delivered via Zoom or Mighty Networks for 90 minutes. This will provide you with the opportunity to work on your own content marketing and get support if required.

Private Online Community

You will have access to a private online community within Mighty Networks during the Membership. The intention of the space is to provide community support and a network of individuals at a similar stage of business] and who are facing similar challenges. 

From time to time Niki Hutchison may post and offer support in the online community but there is no guarantee that posts will be responded to immediately or that any direct messages will be monitored. 

Please be advised that whilst we hope that you will be able to utilise the online community, we make no guarantees as to the availability of the space and/or the content within the space at any time.Behavior

It is requested that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other subscribers. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the subscription with immediate effect.

Disclaimers

The aim of the membership is to provide you with the tools and understanding to attract clients and to grow and scale your online business. As a business owner your business is individual and personal to you and whilst the strategies and techniques which we will provide are tested, it is not intended that you will watch a video or join a call and that you will instantly turn a profit overnight. 

We make no guarantees or claims as to the success of any member. Each individual is unique and their business and processes are unique to them. The aim is that by taking advantage of all of the elements which the membership has to offer you will have new information, strategies and techniques to create a successful business. 

All information provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the membership. We are not responsible for any loss of opportunity or any investments which you make. 

No content in this membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately. 

We ask that all members in the membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the membership.

Contact and Schedule

It is the intention that the subscription will run continuously and that any training material, live Q&As and Trello boards will be provided as set out above. Should an unforeseen reason arise which cause a session(s) or material(s) to be postponed they will be rearranged and/ or supplied as soon as possible. 

Throughout the subscription we will be available Monday to Thursday between 9am to 5pm via Mighty Networks and will respond as soon as possible and within 48 hours during the hours stated. 

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the subscription and where we can, we may respond to you out of hours but we make no guarantees that this will always be possible.

Payment Terms

The cost of the membership is set at the time you subscribe. On subscription you will agree to monthly payments via ThriveCart which will be taken on the same day each month. 

Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. Your personal data is protected as set out in our privacy policy which can be found https://www.nikihutchison.com/privacy-policy.

We utilise ThriveCart, ActiveCampaign and Mighty Networks to manage our communications with you and from time to time may utilise the Facebook Pixel analytics tool. 

During the course of the membership you may have access to confidential information, in particular the personal affairs of others in the membership. In accepting these terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.  

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

Refunds and Cancellation 

It is our aim that you will be completely happy with the Membership and find educational content, networking opportunities and form friendships. However, we appreciate that there may come a time when you wish to leave the Membership. 

In accordance with Distance Selling Regulations, you have the right to cancel and obtain a full refund within 14 days from the date of subscription. Refund requests should be made in writing to niki@nikihutchison.com and a full refund will be provided within 14 working days.

In the event that one or more group coaching sessions, brainstorms or content clinics have already taken place within the first 14 days following your subscription, you are still entitled to request a refund but the value of the session(s) shall be deducted from the amount paid by you, along with any reasonable costs which have been borne by us in respect of the administrative costs of commencing the membership. 

There is no obligation on us to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.

Should you wish to cancel your membership you must provide at least one month’s notice by email to niki@nikihutchison.com. Please note, cancellations cannot be accepted via any other means of communication. This means that you will be due to make one further monthly payment following your cancellation date.

We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month as applicable. 

Intellectual Property 

During your time as a member you may be provided with course materials. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate or provide copies to third parties. We retain and reserve all of our copyrights.

Complaints 

If you have a complaint about the programme this should be made to made in writing to Niki Hutchison at niki@nikihutchison.com.

Frequently Asked Questions

1. What happens if I can’t make a live session?

   As far as possible, the live group coaching calls will be held in Mighty Networks or Zoom. If not they will be recorded and the link to watch will be sent to you within 48 hours following the end of a live session. From time to time technology may fail and the recording may be unavailable or of poor visual or sound quality but we do aim to record all live sessions. 

2. What if I need additional support?

   Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.

3. What if I am ill during the membership?

   If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session. If you are ill for an extended period please let us know and we will support you wherever we can. 

4. Is the membership suitable for all businesses and those at all stages of business?

   The membership is best suited to those who are have been in business over a year or longer. You may still find benefit if you are new in business. 

General

We intend to rely on the written terms set out in these terms and conditions for the services that we provide to you in delivery of the membership. These written terms shall constitute the entire agreement between us.

Should there be any conflict between these terms and any membership hosting platform or payment gateway, these terms shall prevail. 

We may update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These Terms are governed by the laws of Scotland. The Courts of Scotland have exclusive jurisdiction over any matter and proceedings arising out of the Membership.